MANAGED SERVICES
Managed services bring the end-to-end ownership over the scope of work you outsourced from your business to us. As your provider we are responsible for delivering the expected outcome, which is based on pre-defined quality criteria and mutually agreed results.
AC Service
- HR & payroll services
Managed Services
- HR & payroll services
- People & capability management
- Operations & delivery management
AC Service
- HR & payroll services
Managed Services
- HR & payroll services
- People & capability management
- Operations & delivery management
WHAT ARE OUR KPO SERVICES?
Our KPO (Knowledge Process Outsourcing) services are related to core information that is based on business activities which are important part of a company’s value chain. Our KPO services require strong service delivery know-how, advanced analytics & skills of high degree expertise. As your managed service provider we deliver:
Project management
- Small and middle scale project management
- Regional & Global program management
- Project management office
Process management
- Process design
- Process maintenance & optimizations
Process management
- Process design
- Process maintenance & optimizations
Sales & Pursuit management
- Pursuit support & coordination
- Bid and pursuit management
- Solution architecture
Project management
- Small and middle scale project management
- Regional & Global program management
- Project management office
Sales & Pursuit management
- Pursuit support & coordination
- Bid and pursuit management
- Solution architecture
How we perform dedicated delivery model
Dedicated Delivery Pack is designed solely for customer’s use and no other client leverages from it. Dedicated team members have a deep understanding of the customer’s project, environment and business goals. It is a remote team that works seamlessly to provide quality and project-specific solutions. Unlike an extended team model in which the team is more like an extension of the main team, a dedicated team is a separate entity with its own management and frameworks.
Dedicated team of Experts
People & Operations management
Back up & Continuity
Grow or Shrink – size based on need
Monthly subscription billing
WHAT ARE OUR BPO SERVICES?
Service delivery of BPO (Business process outsourcing) are operations with predefined scope, deliverables and measures. Customer provides the required infrastructure and we take care of the rest.
Our responsibilities in this managed service type are:
- management of resources and assignments
- management of operations
- regular performance reporting
Billings are based on key objectives and performance.
- Backoffice customer support
- Process coordination & Maintenance
- Process coordination & Maintenance
- Reporting & Mining
- Backoffice customer support
- Reporting & Mining
SHARED DELIVERY MODEL
How we perform this model?
Shared delivery model is designed to support volume based operations. The performance outcome is regulated by infrastructure, SLAs and KPIs predefined process & procedures. In the Dedicated delivery model there are assigned experts. On the other hand with shared delivery model there’re no personally assigned individuals to the tasks or activities. The customer is monitoring the job outsourced via established governance and reporting provided by our customer SPOC.
DEDICATED DELIVERY MODEL
Client
DEDICATED DELIVERY MODEL
- ACS secures the continuity & backups
- ACS ensures service & people management
- Team of minimum 4 experts
SHARED DELIVERY MODEL
Client
SHARED DELIVERY MODEL
- KPI & SLA based performance
- Outcome based tangible delivery
- No personally appointed experts
Interested in our outsourcing Managed Services?
We remain at your disposal for further questions, comments or consultancy you may need.
Let’s get in touch.