MANAGED SERVICES

Managed services-ACS-Bulgaria

Managed services bring the end-to-end ownership over the scope of work you outsourced from your business to us. As your provider we are responsible for delivering the expected outcome, which is based on pre-defined quality criteria and mutually agreed results.

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AC Service

Managed Services

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AC Service

Managed Services

WHAT ARE OUR KPO SERVICES?

Our KPO (Knowledge Process Outsourcing) services are related to core information that is based on business activities which are important part of a company’s value chain. Our KPO services require strong service delivery know-how, advanced analytics & skills of high degree expertise. As your managed service provider we deliver:

Project management
Process management
Process management
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recruitment process vertical
Sales & Pursuit management
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Project management
Sales & Pursuit management

How we perform dedicated delivery model

Dedicated Delivery Pack is designed solely for customer’s use and no other client leverages from it. Dedicated team members have a deep understanding of the customer’s project, environment and business goals. It is a remote team that works seamlessly to provide quality and project-specific solutions. Unlike an extended team model in which the team is more like an extension of the main team, a dedicated team is a separate entity with its own management and frameworks.

Dedicated team of Experts

People & Operations management

Back up & Continuity

Grow or Shrink – size based on need

Monthly subscription billing

WHAT ARE OUR BPO SERVICES?

Service delivery of BPO (Business process outsourcing) are operations with predefined scope, deliverables and measures. Customer provides the required infrastructure and we take care of the rest.
Our responsibilities in this managed service type are:

Billings are based on key objectives and performance.

BPO-service-ACS-Bulgaria
recruitment process vertical

SHARED DELIVERY MODEL

How we perform this model?

Shared delivery model is designed to support volume based operations. The performance outcome is regulated by infrastructure, SLAs and KPIs predefined process & procedures. In the Dedicated delivery model there are assigned experts.  On the other hand with shared delivery model there’re no personally assigned individuals to the tasks or activities. The customer is monitoring the job outsourced via established governance and reporting provided by our customer SPOC.

DEDICATED DELIVERY MODEL
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Client

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DEDICATED DELIVERY MODEL
SHARED DELIVERY MODEL
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Client

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SHARED DELIVERY MODEL
Interested in our outsourcing Managed Services?

We remain at your disposal for further questions, comments or consultancy you may need.
Let’s get in touch.

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